Payment policy

Hellocarcar Professional provides company, vehicle and ocean freight information queries, policy information and report services. Monthly membership costs USD 99.00 and renews monthly; annual membership costs USD 899.90 and renews annually. Both plans include five standard and one supplier recommendation report allowance per month, including monthly replenishment on annual plans. Reports follow the website’s request and confirmed-delivery process; unavailable or unverified information is not guaranteed. Supplier recommendation report requests are open. The existing allowance of one per month applies, debited only after reviewed delivery.

There is no free trial or preselected consent. Checkout shows the initial service and payment dates, amount, currency, next renewal date and frequency. Automatic renewal is authorized only when you explicitly accept this version of the subscription terms and submit payment. Binding a card alone does not establish a successful payment. A change in price or billing frequency requires your new authorization.

After the first successful payment we send a subscription confirmation; each successful charge receives a receipt and failed charges receive a status explanation. A separate renewal email with the amount, date, terms and cancellation link is sent at least seven days before the next charge. If the reminder cannot be sent successfully, charging is postponed and a new reminder is arranged; this does not extend the original paid service period. Terms changes and cancellation are confirmed promptly in writing, with cancellation confirmation sent within seven days. Keep your account email accessible.

Sign in to your own account and open /workspace/subscription/cancel, then select cancel automatic renewal. No customer-service approval is required. The website immediately stops scheduling future charges and processes payment-token deactivation. Paid access remains until its original expiry. A payment already submitted before cancellation may still complete; its result and receipt will be communicated separately. We do not repeat a charge while its outcome is unknown. Cancellation does not immediately end paid access or automatically issue a refund.

There is no self-service refund request during a paid membership period. After canceling renewal, paid access continues until its original expiry. For a duplicate or unauthorized charge, paid service not delivered, or a refund required by applicable law, email contact@hellocarcar.cn with your account email, order number and explanation. We will review the transaction and service records and respond. Do not send a full card number, CVV or password. These terms do not exclude rights or remedies required by applicable law.

New Blue Sea International Trade Group Limited FLAT/RM 616A BLK 1 6/F ONE NORTH 8 HONG YIP STREET YUEN LONG NT Company number: 78304591 Support and complaints: contact@hellocarcar.cn