Refund and cancellation policy

There is no self-service refund request during a paid membership period. After canceling renewal, paid access continues until its original expiry. For a duplicate or unauthorized charge, paid service not delivered, or a refund required by applicable law, email contact@hellocarcar.cn with your account email, order number and explanation. We will review the transaction and service records and respond. Do not send a full card number, CVV or password. These terms do not exclude rights or remedies required by applicable law.

Sign in to your own account and open /workspace/subscription/cancel, then select cancel automatic renewal. No customer-service approval is required. The website immediately stops scheduling future charges and processes payment-token deactivation. Paid access remains until its original expiry. A payment already submitted before cancellation may still complete; its result and receipt will be communicated separately. We do not repeat a charge while its outcome is unknown. Cancellation does not immediately end paid access or automatically issue a refund.

New Blue Sea International Trade Group Limited FLAT/RM 616A BLK 1 6/F ONE NORTH 8 HONG YIP STREET YUEN LONG NT Company number: 78304591 Support and complaints: contact@hellocarcar.cn