Refund policy

Online checkout is not currently enabled, so this website cannot presently create an online charge that requires a refund.

After payment is activated, Hellocarcar will review documented requests involving a duplicate charge, an amount charged without the corresponding paid access, a confirmed technical failure that prevented delivery of the purchased service, or a refund required by applicable mandatory law. Other requests will be assessed against the checkout terms and the service already delivered.

Use the verified support channel shown in the customer agreement, checkout receipt or prior business correspondence. Include the account email, payment reference, date, amount and a concise explanation. Do not send card numbers, passwords or verification codes.

Hellocarcar will communicate the result after reviewing the service and payment records. An approved refund is returned through the original payment route where possible. Bank and provider processing times are outside Hellocarcar’s direct control; no fixed refund period is promised until the payment provider and commercial rules are formally approved.